FAQ - Shipping Returns & Refunds
FAQ - Shipping Returns & Refunds
Why should I buy from Aqua² Lab?
- You're passionate about planted aquariums and their beauty.
- You want to support a local business based in Gurgaon, Haryana, India.
- You desire authentic and high-quality products for your planted aquarium hobby.
- You value excellent customer service and reliable guidance for your aquatic endeavors.
Why does shipping take time for Aqua² Lab products?
Aqua² Lab is dedicated to providing the finest planted aquarium products and starter kits, designed to transform your aquatic space into a breathtaking natural wonder. We focus on crafting quality glass aquariums and ensuring your planted aquarium experience is nothing short of spectacular.
Unlike large-scale e-commerce operations, we prioritize individual attention and quality over mass production. Our glass aquariums and starter kits are meticulously prepared and assembled upon receiving your order. This ensures that you receive the freshest and most carefully crafted products. As a result, it may take up to 4-5 days to ship your order.
For our custom glass aquariums and specialized kits, the time frame may extend slightly. Rest assured, our passionate team of experts puts their hearts into creating unique, high-quality aquariums, and your patience is greatly appreciated.
Is there an option for expedited shipping of Aqua² Lab's glass planted aquariums and kits?
Some of our glass aquariums and select products are stocked locally in our Gurgaon facility, including our limited edition collections. These items can be shipped within 24 hours of placing an order. To explore our "Quick Ship" options, please visit our website.
In case a particular product is temporarily out of stock, our team strives to restock it within 5-7 days. We appreciate your understanding and support as we work diligently to fulfill your orders as swiftly as possible.
Why are Aqua² Lab's glass aquariums and kits priced the way they are?
Crafting exquisite glass aquariums and assembling specialized kits is a labor-intensive process that demands time, dedication, and craftsmanship. Each glass aquarium is hand-assembled with meticulous attention to detail. By investing in Aqua² Lab's products, you not only receive a unique and exceptional piece but also support skilled artisans in earning their livelihood while promoting the art of aquascaping.
How do I track my order from Aqua² Lab?
Once your order is meticulously prepared and picked up by our trusted delivery partners (which currently takes 10-15 days, as mentioned above), you will receive an email notification from our shipping partner, providing you with a tracking number and order details. Please keep an eye on your inbox for this email.
Limited Edition Items
Certain items offered by Aqua² Lab may be limited edition, hand-made, or made to order in collaboration with skilled aquascaping artists. These special products may take 12-15 days to be delivered within India. For international delivery, the timeframe extends to 25-30 days, as these items are crafted upon request. If you spot these exclusive items, don't hesitate to make them yours, as they may not be restocked.
Do you offer international shipping?
Aqua² Lab currently focuses on serving customers within India. We do not offer international shipping at this time. However, we are dedicated to providing the best aquatic products to our Indian customers, and we appreciate your continued support.
What is Aqua² Lab's Return Policy (Domestic)?
We offer a 15-day return policy for all products within India. Please note that our glass aquariums and kits are not eligible for return once they have been used for aquatic purposes, given their specialized nature.
For any returns, please initiate the process by describing your reason for return, and we will guide you through the necessary steps. Returned items must be in new condition, without any signs of use, and should be returned in their original packaging within 15 days of delivery.
We appreciate your understanding that due to hygiene and safety reasons, we cannot accept returns or exchanges for our glass aquariums once they have been put to aquatic use. Your satisfaction and the well-being of your aquatic pets are our top priorities.
What is Aqua² Lab's Refund Policy?
Thank you for choosing Aqua² Lab for your planted aquarium needs. We are dedicated to providing you with exceptional products and support for your aquatic passion.
Why should I buy from Aqua² Lab?
- You're passionate about planted aquariums and their beauty.
- You want to support a local business based in Gurgaon, Haryana, India.
- You desire authentic and high-quality products for your planted aquarium hobby.
- You value excellent customer service and reliable guidance for your aquatic endeavors.
Why does shipping take time for Aqua² Lab products?
Aqua² Lab is dedicated to providing the finest planted aquarium products and starter kits, designed to transform your aquatic space into a breathtaking natural wonder. We focus on crafting quality glass aquariums and ensuring your planted aquarium experience is nothing short of spectacular.
Unlike large-scale e-commerce operations, we prioritize individual attention and quality over mass production. Our glass aquariums and starter kits are meticulously prepared and assembled upon receiving your order. This ensures that you receive the freshest and most carefully crafted products. As a result, it may take up to 4-5 days to ship your order.
For our custom glass aquariums and specialized kits, the time frame may extend slightly. Rest assured, our passionate team of experts puts their hearts into creating unique, high-quality aquariums, and your patience is greatly appreciated.
Is there an option for expedited shipping of Aqua² Lab's glass planted aquariums and kits?
Some of our glass aquariums and select products are stocked locally in our Gurgaon facility, including our limited edition collections. These items can be shipped within 24 hours of placing an order. To explore our "Quick Ship" options, please visit our website.
In case a particular product is temporarily out of stock, our team strives to restock it within 5-7 days. We appreciate your understanding and support as we work diligently to fulfill your orders as swiftly as possible.
Why are Aqua² Lab's glass aquariums and kits priced the way they are?
Crafting exquisite glass aquariums and assembling specialized kits is a labor-intensive process that demands time, dedication, and craftsmanship. Each glass aquarium is hand-assembled with meticulous attention to detail. By investing in Aqua² Lab's products, you not only receive a unique and exceptional piece but also support skilled artisans in earning their livelihood while promoting the art of aquascaping.
How do I track my order from Aqua² Lab?
Once your order is meticulously prepared and picked up by our trusted delivery partners (which currently takes 10-15 days, as mentioned above), you will receive an email notification from our shipping partner, providing you with a tracking number and order details. Please keep an eye on your inbox for this email.
Limited Edition Items
Certain items offered by Aqua² Lab may be limited edition, hand-made, or made to order in collaboration with skilled aquascaping artists. These special products may take 12-15 days to be delivered within India. For international delivery, the timeframe extends to 25-30 days, as these items are crafted upon request. If you spot these exclusive items, don't hesitate to make them yours, as they may not be restocked.
Do you offer international shipping?
Aqua² Lab currently focuses on serving customers within India. We do not offer international shipping at this time. However, we are dedicated to providing the best aquatic products to our Indian customers, and we appreciate your continued support.
What is Aqua² Lab's Return Policy (Domestic)?
We offer a 15-day return policy for all products within India. Please note that our glass aquariums and kits are not eligible for return once they have been used for aquatic purposes, given their specialized nature.
For any returns, please initiate the process by describing your reason for return, and we will guide you through the necessary steps. Returned items must be in new condition, without any signs of use, and should be returned in their original packaging within 15 days of delivery.
We appreciate your understanding that due to hygiene and safety reasons, we cannot accept returns or exchanges for our glass aquariums once they have been put to aquatic use. Your satisfaction and the well-being of your aquatic pets are our top priorities.
What is Aqua² Lab's Refund Policy?
- Eligibility: Refunds are applicable within 15 days of delivery for all products, except for glass aquariums and kits once used.
- Condition for Refund: Items must be returned in new, unused condition and in their original packaging.
- Return Shipping Cost: Customers are responsible for the cost of return shipping.
- Process: Request a refund by stating your reason, and comply with our guided steps.
- Refund Initiation: Once the return is received and inspected, we will process your refund.
- Non-Refundable: Used glass aquariums and custom orders are not eligible for refunds due to hygiene and safety reasons.
- Assistance: For further information or assistance, please contact us.
Thank you for choosing Aqua² Lab for your planted aquarium needs. We are dedicated to providing you with exceptional products and support for your aquatic passion.